Customer Focus

Every customer has a named sales engineer, providing two-way dialogue and feedback.

On larger sites, we offer a dedicated on-site presence, ensuring easier communication and better partnerships.

We seek to deliver a customer experience that surpasses expectation and truly redefines what industries expect from their mechanical seal partner. How?

1. Simplicity
Our modular technology means a streamlined ordering process. 

2. Customer-centric
Our people are encouraged to champion the customers’ cause. 

3. Guarantees
We offer exceptional promises as ‘Standard’. These include a ‘no-work, no-pay’ warranty and guaranteed 48-hour shipment of standard products (as part of a seal management program).

4. Ethical
AESSEAL® has been recognized as a Climate Change Champion and has received awards for corporate social responsibility and sustainability. 

5. Partnership
We work with customers to deliver added value and long-term reliability solutions.

6. Investment
Over 7% of annual sales revenue has been reinvested in R&D over several decades. This has almost certainly led to the most advanced range of sealing technology available globally.

We aim to deliver a customer experience that surpasses expectation and truly redefines what the world expects from their sealing specialist.

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